Terms of service

Terms of service

Welcome to Emzo. By using our website and placing an order, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

1. General

  • These Terms of Service govern your access to and use of Emzo (referred to as "we", "us", or "our").

  • By accessing our website or purchasing from us, you agree to be bound by these terms.

  • We reserve the right to update or change these terms at any time without prior notice.

2. Eligibility

You must be:

  • At least 18 years old (or have parental/guardian consent)

  • Capable of entering into a legally binding agreement

  • A resident or customer within the United Arab Emirates (UAE)

3. Product Information

  • We make every effort to ensure product descriptions, images, and prices are accurate.

  • However, we do not guarantee that all product details are error-free.

  • Colors may vary slightly due to screen/display differences.

4. Orders

  • All orders are subject to acceptance and availability.

  • We reserve the right to cancel any order for any reason, including errors in pricing or product availability.

  • Once an order is placed, you will receive a confirmation email with the details.

5. Payment

  • We currently offer Cash on Delivery (COD) for all UAE orders.

  • Payment must be made in full at the time of delivery.

6. Shipping

  • We offer free delivery across the UAE.

  • Orders are typically delivered within 2 to 4 business days.

  • See our Shipping Policy for full details.

7. Returns & Refunds

  • You may request a return within 3 days of receiving your item, subject to conditions.

  • Refunds are issued after inspection and approval.

  • Please refer to our Return & Refund Policy for more details.

8. User Conduct

You agree not to:

  • Use the website for illegal or unauthorized purposes

  • Interfere with or disrupt the website’s functionality

  • Attempt to gain unauthorized access to our systems or data

9. Limitation of Liability

  • Emzo shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

  • Our total liability is limited to the amount you paid for the product(s) purchased.